Document
Organize the facts and records.
AFAI consumer resources
AI Complaint Database
Document an experience involving AI or automation, organize the evidence, and understand practical next steps.
Start a new complaintEstimated time
Less than 10 minutes
Current prototype
Runs privately in your browser
Before you begin
Turn an unclear experience into an organized record.
Automated systems can influence consequential decisions without making their role obvious. The guide helps you identify possible signs of AI use, preserve useful evidence, and prepare questions for the organization involved.
Understand
Identify how automation may have played a role.
Prepare
Build a practical next-step checklist.
Questions & answers
Find answers before you start.
Which experiences can I document?+
The first available guide covers jobs and hiring, including applications, interviews, screening, workplace monitoring, promotion, scheduling, discipline, and termination. Guides for housing, credit, education, healthcare, insurance, and public benefits are planned.
What should I do before I begin?+
Save relevant emails, notices, screenshots, job postings, policies, scores, and dates. Write down what happened while the details are fresh, and note any signs that automated screening, scoring, ranking, or monitoring may have been involved.
What information is most useful?+
Include the organization involved, the decision or outcome, when it happened, notices you received, clues that AI or automation was used, whether you requested human review, and what resolution you are seeking. Estimates and “not sure” answers are okay.
How is my information used or shared?+
The current prototype runs in your browser. Your answers are not transmitted to AFAI, added to a public database, or shared with an employer, regulator, or other organization. A future submission system will provide a separate privacy notice before collecting information.
What happens when I finish the guide?+
You receive an informational assessment, an evidence checklist, questions you may want to ask, and possible next steps. Completing the guide does not file an official complaint, determine whether a law was violated, or create an attorney-client relationship.
Can I remove the information I entered?+
The prototype does not send or save your answers to AFAI. You can use the reset control or close the page to clear the current guided session. Avoid entering names, identification numbers, passwords, payment details, or other unnecessary sensitive information.
What if I believe I was targeted by a scam?+
Stop communicating with the suspected scammer, do not send additional money or credentials, preserve messages and transaction records, secure affected accounts, and contact the relevant financial institution or government reporting service. If anyone is in immediate danger, contact local emergency services.
Can I use the guide for someone else?+
You may help another person organize their experience when you have their permission. Protect their privacy, avoid unnecessary personal information, and remember that only the affected person or an authorized representative may be able to pursue certain formal remedies.
Data practices
How complaint data will be used.
The current guide does not transmit or store answers. As AFAI develops a formal complaint intake and public database, clear consent, limited collection, responsible routing, and de-identification will guide how information is handled.
Route complaints
When formal intake becomes available, complaints may be sent to the organization involved for a response when the complainant authorizes it.
Identify patterns
Complaint data can reveal recurring harms, affected communities, industries, and types of automated decisions that require closer attention.
Support public-interest work
Aggregated or de-identified findings may inform research, educational resources, policy analysis, and collaboration with appropriate public-interest institutions.
Build public accountability
Eligible complaint records may be published without direct identifiers. Narratives would appear only with the complainant’s affirmative consent.
Public database fields
What an eligible public record may include.
A future public database would publish structured, non-identifying information only after an intake and review process. Availability would vary by complaint and consent.
FieldDescription
- Date received
- The date a complaint is received by the formal intake system.
- Sector
- The area involved, such as employment, housing, credit, education, healthcare, insurance, or public benefits.
- Decision context
- The action or outcome reported, such as screening, ranking, monitoring, denial, pricing, discipline, or termination.
- AI product or system
- The product, vendor, or type of automated system identified by the complainant, when known.
- Issue
- The primary concern selected by the complainant.
- Sub-issue
- A more specific description of the reported problem.
- Complaint narrative
- The complainant’s account of what happened. A narrative would be published only with affirmative consent and after review for identifying information.
- Organization
- The company, agency, school, or other institution named in the complaint.
- State or territory
- A broad geographic location used to understand applicable protections and regional patterns.
- Tags
- Non-identifying labels that support searching and analysis, such as decision type, affected population, or reported technology.
- Publication consent
- Whether the complainant agreed to publication of the narrative.
- Submitted via
- How a complaint entered the system, such as web or an authorized partner channel.
- Date sent to organization
- The date an eligible complaint was forwarded for response, if applicable.
- Organization response
- A standardized description of how the named organization responded, when a response is received.
- Timely response
- Whether a response was received within the applicable review period.
- Complainant follow-up
- Whether the complainant provided follow-up information or disputed the response.
- Complaint ID
- A unique reference number assigned by a future formal intake system.
Narratives require consent.
A complainant’s account would not be published unless they affirmatively opt in. A review process would seek to remove information that could directly identify the complainant or another person.
Personal information stays out of public records.
Names, contact details, account numbers, government identifiers, uploaded evidence, and other sensitive information would not be published in the public complaint database.
Ready to begin?
Start with what happened.
The guided experience usually takes less than 10 minutes. You can go back, change answers, or reset at any time.